Refund policy

Drift Apex Refund Policy

At Drift Apex, we strive to ensure our customers are fully satisfied with their purchases. However, we understand that sometimes things may not work out as planned. Please review our refund policy below:

Eligibility for Refunds

Refunds may be granted under the following conditions:

1. Damaged or Defective Products: If you receive a damaged or defective item, you are eligible for a full refund or replacement. Please notify us within 7 days of receiving the product.

2. Incorrect Item: If the item delivered differs from what was ordered, contact us within 7 days for a refund or exchange.

3. Change of Mind: Refunds for change-of-mind purchases are available for unused items in their original condition and packaging. Requests must be made within 14 days of purchase.

Non-Refundable Items

The following items are not eligible for refunds:

• Items that have been used, altered, or damaged after delivery.

• Sale or clearance items (unless defective).

• Gift cards or downloadable digital products.

Refund Process

1. Submit a Request: Contact our support team at [insert email or phone number] with your order details and reason for the refund.

2. Return the Item: If required, we will provide instructions for returning the product. The cost of return shipping is the responsibility of the customer unless the return is due to our error (e.g., wrong or defective item).

3. Processing: Refunds are processed within 7-10 business days of receiving the returned item or approval of your request. Refunds will be issued to the original payment method.

Exchanges

We offer exchanges for eligible items. To initiate an exchange, follow the steps outlined under the refund process.

If you have any questions about our refund policy or need assistance, please reach out to our customer service team at Hello@drfitapex.com.

We appreciate your trust in Drift Apex and are committed to resolving any issues quickly and efficiently.

Effective Date: 12/5/2024